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Stop Working

I saw a reference to a study from Stanford University that found that productivity per hour declines sharply when the workweek exceeds 50 hours, and productivity drops off so much after 55 hours that there’s no point in working any more. The article went on to give 10 ways of […]

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Dumb down & scale up

This is a great blog from Seth Godin about how our business model determines our potential. We’re doing a lot of work around vision and aspiration at the moment, and one of the keys is to locate the sweet spot where market need, your capability and your business model all […]

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Customer Experience Design

While we talk a lot about the customer experience at places like Apple and Amazon, there is one company that has built its empire on designing and managing an unforgettable customer experience since it was founded in the late 1920s. Disney’s mission is “happiness for millions”, and through their movies […]

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